Refund policy

Return Policy – STELLINA

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging.

1. Non-Returnable Items

Several types of items are exempt from being returned. We cannot accept returns of:

• Perishable goods (such as food, flowers, newspapers, or magazines).
• Intimate or sanitary goods.
• Hazardous materials, or flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

⚠️ Important note: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

2. Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

3. Hygiene & Product Care

Because this is a product used directly against your baby's skin, we cannot accept returns of items that have been worn or washed, for hygiene and safety reasons.

4. Refund Process

Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

For any questions about your return, please reach out to us at thestellinababys@gmail.com.